According to the LinkedIn job posting, the applicant will be responsible for overseeing 24/7 cooperation with law enforcement authorities as well as responding to legal demands.
In India, Twitter is looking to employ a new grievance officer. In June, the social media platform appointed an interim officer, who quit, and then recruited another grievance officer as a stopgap solution. According to LinkedIn postings, the firm has recently posted a job ad on LinkedIn to employ someone for the position, which is also being sought by Facebook and WhatsApp. According to the new IT Rules, firms like Twitter, Facebook, and Google are required to appoint a local grievance officer to handle complaints and grievances from Indians.
The Indian government issued new IT laws in February, requiring social media platforms, OTT platforms, and other large IT businesses to establish a complaint redressal process with an office headquartered in India. Authorities asked social media and OTT companies to delete any information identified by them within 36 hours.
In Mumbai, Twitter posted a job opening for a “Resident Grievance Officer.” In May, the Union Ministry of Electronics and Information Technology (MeitY) issued a final notice to the platform to comply with the new IT rules.
It hired a temporary grievance officer in India in June, who reportedly resigned the following month.
Twitter said earlier this month that Vinay Prakash would be the new temporary grievance officer and that a final selection for the position will be made in eight weeks.
WhatsApp has also advertised a position for a “Nodal Contact & Grievance Officer” in Mumbai on LinkedIn. “For WhatsApp in India, we’re searching for a highly driven individual to serve as the Nodal Contact Person and Grievance Officer. The job description states, “This individual will work with Indian law enforcement officials, including facilitating prompt replies to genuine legal demands under relevant law and our standards.”
Overseeing 24/7 cooperation with law enforcement authorities and working with internal teams to react to legal demands are just a few of the tasks listed on LinkedIn for this position. To make sure law enforcement requests are “examined and handled in accordance with relevant law and WhatsApp’s standards.” Another duty is to report on law enforcement operations in the country on a regular basis to internal teams.
According to the LinkedIn post, Facebook’s “Nodal Contact & Grievance Officer” job posting has had 41 applications in the last two weeks and is still active.